Frequently asked questions Owner Portal Dormio Group

The manual explains how to use the Owners Portal and its various features.

If the rental income for your accommodation is calculated individually, click here.
If the rental income for your accommodation is calculated on a rental pool basis, click here.

Click ‘Log in’, enter the email address registered with us and select ‘Send code’. You will receive a six-digit verification code by email from [email protected].

Did not receive a code? Check your spam folder and wait approximately 10 minutes. If you requested more than one code, always use the most recently received code. If you are still unable to log in, please contact the Owners Service Desk.

Please submit any changes to the Owners Service Desk. Changes must always be sent from the email address currently registered with us.

Under ‘Occupancy’, you can view the occupancy of your accommodation for each calendar year. The legend explains what the different colours mean.

Under ‘Dashboard’, you can view the rental income including VAT and before commission is deducted. If your accommodation is part of a rental pool, you will see the total rental income of the pool.

Are you the owner of an accommodation at Obertraun or Eifeler Tor? In that case, the rental income is calculated based on your ownership share. The Owners Portal displays the rental income for the entire resort.

Please contact the Owners Service Desk. We will be happy to inform you about the available rental options.

If your contract entitles you to commission for bookings you refer, you can use ‘Referral booking’ to share a booking link for your own accommodation or, if applicable, other accommodations at the park.

Your guests can make their own reservation using this link and will not be charged a preference fee. More information can be found in the Owners Portal manual.

Go to ‘Occupancy’, select an available arrival date and then choose your departure date and any extras. After saving your Own Use reservation, you will receive a reservation confirmation. You can easily make the payment via the link in the Owners Portal. More information can be found in the manual.

This is not possible through the Owners Portal. Please contact the Owners Service Desk to make a change or cancellation. Whether any costs apply depends on your rental agreement.

Please contact the Owners Service Desk. We will check whether the guest can be moved to another accommodation. This is not possible if the guest specifically booked your accommodation or if no suitable alternative is available.

Please note that moving a guest to another accommodation may affect your rental income.

The Service charge includes final cleaning, made-up beds upon arrival, and a linen and towel package per person.

You will be charged a reservation fee when the Owners Service Desk makes a booking on your behalf. We do not charge a reservation fee if you are unable to make the booking yourself through the Owners Portal, for example due to a block or because the accommodation is occupied by another booking.

Under ‘Invoices’, you can find the invoices for your Own Use reservations. You can view and download these invoices as PDF files.

Invoices relating to rental income and any park-related costs are sent to you by email and are not available in the Owners Portal.

Please contact the Owners Service Desk. We will look into the matter for you and, if necessary, resend a missing invoice.

DAC7 is a European directive that requires Dormio Resorts & Hotels to report information about rentals through our platform to the Dutch Tax Administration (Belastingdienst) on an annual basis.

Private owners: this includes your full name, date and place of birth, and tax identification number (BSN in the Netherlands).

Businesses: among other details, company information, tax identification number (RSIN), VAT number and Chamber of Commerce (KvK) number.

We report information including your identification details, IBAN and, for each holiday accommodation, the rental income, number of bookings and number of days rented. If you own multiple accommodations, each accommodation is reported separately.

You only need to provide your personal details once. If you were not a renting owner during a particular year, DAC7 does not apply to you for that year.

Dormio Resorts & Hotels is legally required to report this information. If required information is missing, measures may be taken, such as postponing rental payments.

More information is available from the Dutch Tax Administration. For personal tax advice, please contact your tax adviser.

For questions about Own Use, rental income, invoices and park-related costs, please contact the Owners Service Desk:

Email: [email protected]
Telephone: +31 (0)26 353 77 24
Available: Monday to Friday from 09:00 to 12:00.

For park-related matters, such as maintenance, cleaning, meter readings and your stay, please contact the park directly.