Frequently asked questions Owner Portal Dormio Group

The Owners Portal manual tells you how to reserve your house or flat. The current version of the manual can be found under 'My Documents' after you have logged in.

You can contact our Owners Service Desk in this situation. They can see whether the guest who booked your accommodation did so with preference or not. If not, we can move this guest to another accommodation and you can use your own accommodation.

Depending on the terms of your rental agreement, you may or may not be able to cancel your Own Use reservation free of charge. At the moment, it is not possible to cancel an Own Use reservation through the Owners Portal. However, this will be possible in the future. If you wish to cancel or want to know what your options are for cancelling, please contact the Service Desk.

On the home page of the Owners Portal, you can securely log in by entering your e-mail address. At this e-mail address, you will receive a 6-digit verification code that you can enter on the portal. Your login details will be remembered on this device, so you will not have to log in again next time. If you log in on another device, you will need to request a verification code again.

You can have additional e-mail addresses linked to your owner account. You can do this by sending an e-mail to the Owners Service Desk. Please include the name of the holiday park and the house number in addition to the desired e-mail address.

To change your personal details, please contact our Owners Service Desk. You can send the desired change by e-mail. After processing, you will receive a confirmation e-mail.

The possibility to 'add' your own reservations via the Owners' Portal is currently under development. As long as this is not yet possible, you can request a reservation via a form. The Service Desk team will then send you a price proposal. If you agree, the reservation will be finalized for your guests and they will receive the confirmation and invoice.

Go to the form

The Owners' Portal manual tells you how to book your house or flat. The current version of the manual can be found under 'My documents' after you have logged in.

The Owners Portal manual tells you how to reserve your house or flat. The current version of the manual can be found under 'My documents' after you have logged in.

You can contact the Owners Service Desk for more information.

When you are logged into the Owner Portal, you can select your accommodation. A number of tabs are available under this accommodation, including the 'invoices' tab. On this tab you will find all rental-related invoices, both of rental income and of own stays. These invoices can be viewed and downloaded as PDF at any time.

According to European regulations, rental income is an invoice from you to us. We solve this with a process we call 'self-billing'; we create invoices on your behalf addressed to us regarding the rental income. As a result, you will not receive a credit invoice but a so-called self-billing invoice. We will pay the amounts listed on the self-billing invoice to you.

Please send an e-mail to our Owners Service Desk. They will find out why, give you feedback and send you the invoice again.

Please send an e-mail to our Owners Service Desk. They will be happy to find out why you have not received any rental income.

Please report this by email to our Owners Service Desk, they will find out for you whether this is correct and/or why this is the case.

Please direct your questions and comments to servicedesk@dormio.eu.

From Monday to Friday, we can be reached by phone between 9am - 12pm and between 2pm and 4pm at +31 (0)26 353 77 24.