Frequently asked questions Owner Portal Dormio Group
Manual
Owner Portal
To log in to the Owner Portal, click ‘Login’ at the top of the page, which you will see at the same height as the Dormio Logo. If this is your first time logging in, please enter your e-mail address in the field, then click the ‘Send code’ button. You will now receive by email a 6-digit verification code, which you must enter in the next field on the Owner Portal. Then click the ‘Login’ button, and you are logged in.
The e-mail address we always contact you at is the e-mail address you should use to log in to the Owner Portal. So there is no password you need to remember. On the Owner Portal homepage, you can log in securely by entering your e-mail address. If you are logging in for the first time or have specifically logged out last time, you will receive a 6-digit verification code at this e-mail address which you can enter on the Owner Portal. Your login details will be remembered on your device, so that you do not have to log in again the next time, and therefore do not have to request the 6-digit verification code each time. If you log in on another device, you do need to request a verification code (once only).
The 6-digit verification code will be sent to you from the e-mail address noreply@bookzo.nl. Please note that only the e-mail address registered in our records can be used for logging in. If you use an e-mail address other than the one known to us, you will not receive a verification code.
Sending it may take a few minutes, but it sometimes happens that it ends up in your junk mail. If after 10 minutes you still have not received a code via e-mail and there is no e-mail among the junk mail, please contact our Owners Service Desk.
You may have requested a code several times in quick succession. Only the last requested code will then still work. Our advice is to wait for 10 minutes and then try again. If you still cannot log in, please contact our Owner Service Desk. To provide you with even better service, we kindly ask you to indicate what time you tried to log in and what time you received the codes.
Please try refreshing or restarting the Owner Portal. If you still get an error message, our advice is to try again after 10 minutes. If it still doesn't work after 10 minutes, please contact the Owners Service Desk. If possible, we would also like to receive a photo or screenshot of the error message so that we can take a closer look and process your report more easily.
You can have additional e-mail addresses linked to your owner account. You can do this by sending an e-mail to the Owners Service Desk. Please include the name of the park and the house number in addition to the desired e-mail address.
To change your personal details, please contact our Owners Service Desk. You can send the desired change by e-mail. After processing, you will receive a confirmation e-mail.
You can contact our Owner Service Desk by e-mail. We would then like to receive an e-mail from the ‘old’ e-mail address stating that you wish to change it to the new e-mail address. This gives us assurance that it is correct that you want to change the e-mail address, and prevents an unwanted person from gaining access to your Owner Portal.
Own Use
Once logged into the Owner Portal, you can specify the desired arrival date via the ‘occupancy’ tab. You will now be linked to the reservation page, where you can specify the check-out date, the number of people and book any extras (such as extra linen and towels).
The Owner Portal manual tells you how to book your house or apartment. View the manual if you have an individual property here. View the manual if you have a property in a pool here.
If you have a residence in a pool, you have the additional function ‘Show occupancy for group’ on the Owner Portal under the tab ‘occupancy’. If you click this, you will see the joint occupation of all homes within your pool. If your desired period is now coloured purple, it means that we can most likely move the reservation on your property within the pool. You can contact our Owners Service Desk in this situation. We can see whether the guest who booked your property did so with preference or not. If guests have not indicated a preference, we can move this guest to another property and you can use your own property. If all properties in the pool are occupied (coloured green if you had clicked on ‘Show occupancy for group’), then unfortunately there is no more availability and we cannot move the guest's reservation for you either.
If you are paid for rental income on an individual level, please contact the Owners Service Desk. Do keep in mind that it ‘costs’ you rental income if we have the ability to move guests to another property. If the guest has given a preference for your house number or there are no other properties of the same type available, we unfortunately cannot free up your property.
Depending on the conditions in your rental agreement, you may or may not be able to cancel your Own Use reservation free of charge. At the moment, it is not yet possible to cancel or change a Own Use reservation through the Owner Portal. However, this will be possible in the future. If you wish to cancel, find out about your options for cancelling or changing the reservation, please contact the Service Desk.
The Servicecharge consists of final cleaning, beds made up on arrival, a linen package per person and a towel package per person.
Reservation costs
Reservation charges include manually registering data, manually confirming availability, and manually sending confirmations or invoices. This administrative work incurs costs.
From 1 March 2025 you will pay a reservation fee for all new reservations which you can also make via the Owner Portal itself. You can use the reservation service of the owner service desk (by e-mail or phone), but we will charge you a reservation fee.
No reservation fee is charged for reservations you cannot make yourself via the Owner Portal.
The reservation fee is € 28.50 per owner reservation. As an owner, you will receive a 33% discount on the reservation fee charged to guests.
Changes to a reservation cannot yet be made through the Owner Portal. There is no reservation fee for this.
If your rental contract states that you may book another Own Use property last-minute if your own property is no longer available, you do not have to pay a reservation fee for this.
We are currently unable to offer this functionality through the portal. You will always need the help of the Owners Servicedesk for these reservations, which is why you will not be charged a reservation fee for these last-minute reservations.
If the period you wish to extend can also be reserved via the Owner Portal, you can also reserve this extension via the Owner Portal. In that case, you should write in the comment field that it is an extension. If you reserve this period via e-mail or phone, a reservation fee will be charged for this extension.
No reservation costs are charged for cancelling. If your reservation already contained a reservation fee, this will not be refunded once you cancel the reservation.
As soon as the Owners Service Desk has released your property, you can make another Own Use reservation via the Owner Portal. If you want the Owners Service Desk to make the reservation for you, you will have to pay a reservation fee.
Insert reservation
We have added a new functionality to the Owner Portal. By now you are used to working with the information found under ‘Dashboard / Occupancy / Invoices / Documents’, from now on you will find a link under a new tab ‘Bringing Reservation’ which you can share through your own channels. If a reservation is made via this link, you will receive commission for it. Please note that this link is valid for a maximum of 14 days. After 14 days, the link you copied will no longer be usable and you will have to refresh the submission link on your own channels. The submission link on the Owner Portal is always up-to-date.
You can easily share the long submission link by using the ‘copy to clipboard’ button. By clicking on the link you sent, the referred guest will be taken to the booking site of your specific house or appartment. When this guest then actually books, the booking with free preference will come directly to your accommodation. It is a great advantage that the guest is now in control of the booking and that you as owner are relieved of this task.
A step-by-step guide can be found in your manual. View the manual if you have an individual property here. View the manual if you have a property in a pool here.
The possibility of being able to ‘apply’ your own reservations for a property other than your own via the Owner Portal is currently under development. As long as this is not yet possible, you can request an application booking via a form. The Service Desk team will then send you a price proposal. If you and your guests agree, the booking will be finalised for your guests and they will receive the confirmation and invoice.
The guest does not pay a preference fee when booking accommodation via the referral link. In addition, the guest is now in control of making the reservation themselves. They no longer have to go through you as the owner, you are also relieved of this task.
DAC7
DAC7 is a European directive that requires (online) platforms to share data with the tax authorities. As your holiday home is rented through Dormio Resorts & Hotels, we as a platform are legally obliged to provide this information. The purpose of this directive is to better understand cross-border transactions and ensure that income earned in another European country is taxed correctly.
Because your holiday home is in an EU Member State or because you live in an EU Member State, your data will be shared with the Dutch Tax Authorities. Depending on the situation, your data may also be shared with the tax authorities of other EU Member States, for example if your holiday home is located in another country.
As a platform, Dormio Resorts & Hotels may only request data relevant to DAC7. A distinction is made here between properties purchased privately and properties purchased from a corporate form.
- Private: in this case we request data such as your full first names (instead of just initials), surname (including birth name) and date of birth. One of the most important pieces of information required is your social security number (BSN).
- From a corporate entity: If you bought the property from a company, we will ask for your tax identification number (RSIN), VAT number and Chamber of Commerce number, among other things. If you have any questions about this information to be supplied, please check the Tax and Customs Administration's frequently asked questions website.
You will soon receive an e-mail from us asking you to enter data in a secure online environment. It may end up in your spam. We therefore recommend that you also check your spam/unwanted e-mails regularly.
Dormio Resorts & Hotels is obliged to report data separately for each property you own and rent out. This means the following information must be recorded and transmitted for each property:
- Address and type of property
- Income per property: the total rental income for each individual property
- Number of transactions per property: how many times each property has been rented out
Although we report per property, your personal information (such as name, address and tax identification number) is linked once per country to all properties you own in that country. This prevents double reporting from the same owner.
DAC7 prescribes an annual reporting requirement. This means that your data is reported every year for the previous calendar year. Dormio Resorts & Hotels automatically records its own data relating to the reservations from which income was generated and provides it to the tax authorities. As an owner, you only need to provide your personal data to us once.
DAC7 applies to earned revenue generated through the platform (in this case, Dormio Resorts & Hotels). This data is reported annually for the previous calendar year. Dormio Resorts & Hotels must report the fiscal years 2023 and 2024. If you were a renting owner in these years, then DAC7 applies to you and Dormio Resorts & Hotels is obliged to report your data to the tax authorities. If you have been a non-renting owner in the relevant year, this scheme does not apply to you.
Platforms are required by law to report this data. The directive also states what a platform must do if a seller (holiday home owner) does not cooperate. In such cases, Dormio Resorts & Hotels is entitled to take measures such as delaying rental payments.
The following information is reported. Some of this information is of course already known to us. We will request the missing data from you shortly.
For an individual:
- First and last name
- Primary residential address
- Date of birth
- Tax identification number (BSN for the Netherlands)
- Identification code of your financial account (IBAN)
- Address details of the holiday home
- Income via Dormio Resorts & Hotels per quarter, per holiday home
- Number of bookings per holiday home
- Number of rental days per holiday home
For a company:
- Legal name of the company
- Company address
- Company registration number (KVK number for the Netherlands)
- VAT number
- Tax identification number (RSIN for the Netherlands)
- Financial account identification code (IBAN)
- Address details of the holiday home
- Income via Dormio Resorts & Hotels per quarter, per holiday home
- Number of bookings per holiday home
- Number of rental days per holiday home
For more information, we refer you to the website of the Belastingdienst. If you cannot find it, we advise you to contact your tax advisor.
Occupancy overview and turnover overview
On the ‘Occupancy’ tab, you can see the occupancy of specifically your own accommodation for each calendar year. Using the legend, you can see exactly what each colour means.
The Owner Portal manual tells you step by step how to book your house or appartment and what other functions are available. View the manual if you have an individual property here. View the manual if you have a property in a pool here.
On the ‘Dashboard’ tab you can see the rental turnover of your own accommodation including VAT and before calculation of commission. If you have a property in a pool, you will see the total revenue of the entire pool.
The Owner Portal manual explains step by step how to view rental turnover and what other functions are available. View the manual if you have an individual property here. View the manual if you have a property in a pool here.
Please contact the Owners Service Desk for more information.
My invoices
When you are logged into the Owner Portal, you can select your accommodation. A number of tabs are available under this accommodation, including the ‘Invoices’ tab. On this tab you will find all reservation-related invoices. Invoices for rental income and any park costs invoiced by us cannot (yet) be found on the Owner Portal. We always send these by e-mail.
The invoice for an Own Use reservation can be viewed and downloaded as a PDF at any time.
According to European regulations, the rental income is an invoice from you to us. We solve this with a process we call ‘self-billing’; we create invoices on your behalf addressed to us regarding the rental income. As a result, you will not receive a credit invoice but a so-called self-billing invoice. We will pay the amounts listed on the self-billing invoice to you.
Invoices are always sent by e-mail. If you have not received them, we advise you to send an e-mail to our Owners Service Desk. They will find out why, give you feedback and send you the invoice again.
We advise you to send an e-mail to our Owners Service Desk. They will be happy to find out why you have not received any rental income.
Please report this by e-mail to our Owners Service Desk, they will find out for you whether this is correct and/or why this is the case.
Contact
Our Owners Service Desk is your contact regarding your park costs and rental income invoices and questions related to your Own Use. You may direct these questions and comments to servicedesk@dormio.eu.
From Monday to Friday, we can be reached by phone between 9am - 12pm and between 2pm and 4pm at +31 (0)26 353 77 24.
Questions relating to operational park-related matters such as home maintenance, cleaning, meter readings and accommodation in general may be dealt with directly by the park itself.
With these questions, we often cannot help you directly and must also ask the park. We therefore advise you to contact the park directly so that you receive your answer faster and from the first source.